In the past year, Flowspace has pioneered the development of AI-powered tools for its clients – brands selling in DTC and retail – transforming the industry with offerings like FlowspaceAI for Freight, a first-of-its-kind tool designed to eliminate many of the tedious, time-consuming processes involved in transportation and freight management.
In the age of AI, technological innovation is everywhere. The applications are endless, yet in the world of supply chain and logistics, development is mainly occurring behind the scenes. Backend systems and processes are seeing improvements, but less innovation is occurring when it comes to end users – the operations and logistics managers tasked with keeping supply chains moving, day in and day out.
What motivates Flowspace to develop AI-powered tools for supply chain management?
What impact do these offerings have on the customer experience?
And how does Flowspace navigate the complexities of AI integration while safeguarding data privacy?
Read on to answer these questions and more.
The Inspiration Behind FlowspaceAI
Inspired by the remarkable advancements in AI-powered tech she was seeing across various industries, VP of Product Karen Chao recognized the opportunity to address Flowspace customers’ challenges through AI innovation.
“In talking to our customers and seeing their day-to-day problems I recognized the amount of manual work they had to complete,” said Chao. “At the same time, I was seeing these incredible leaps in technology, with applications across automotive and content creation and beyond, and it felt like there was a significant lag in adopting these advancements in the supply chain.”
“It sparked a moment of inspiration,” she continued. “I realized that Flowspace needed to bring this technological revolution to our customers within the supply chain industry. My focus shifted to enhancing the user experience in a way that pushed the boundaries of what our users could achieve. Our differentiator became the seamless integration of technology, automation, and a commitment to liberate our customers from being tied to their computers.”
Navigating the Learning Curve
Integrating AI into Flowspace’s existing codebase was no small feat as engineers have worked to understand what it means to integrate reasoning entities into code, but the effort has had an outsized impact.
“We are increasing our efforts from a product development standpoint, but the results of our input will be multiplied when it comes to customer impacts, said John Tokash, VP of Engineering at Flowspace.
He continued, “What makes FlowspaceAI exciting is that the field of AI is not static. Developers are continually learning and discovering new approaches, making it a dynamic and ever-evolving space. As we learn more about what’s possible, we’re finding new ways to apply this tech to the real-world problems our customers face, and build tools that provide value.”
AI Enhancing the User Experience in Supply Chain and Fulfillment
Customizing AI to cater to industry nuances is paramount. Whether it’s managing inbound and outbound orders or uncovering valuable business insights, AI must adapt to the specific needs of the supply chain sector.
Flowspace envisions AI evolving from a helpful tool to a sophisticated assistant, capable of automating tasks as well as providing valuable insights.
“Our aim with FlowspaceAI for Freight is to automate processes, allowing our users to focus on higher-value tasks,” said Chao. “In the near future, FlowspaceAI will further evolve expectations around how customers interact with software, revealing actionable insights that unlock real value for the business.”
Future Vision for FlowspaceAI
Flowspace envisions a future in which AI is integrated fully within the Flowspace platform experience. This transformation is an iterative process, marked by collaboration and innovative thinking.
“Over time, FlowspaceAI will be seamlessly integrated into the Flowspace experience,” said Tokash. “It’s starting out as a smart utility, but will soon become so much more than that. It will be something that you can query, but it will also be working behind the scenes to optimize processes that may be manual today, but will be automatically executed in the future.”
Flowspace’s Commitment to Customer-Centric Innovation
Flowspace’s foray into the world of AI exemplifies the company’s commitment to innovation and customer-centricity. Flowspace is revolutionizing the supply chain and logistics industry, leveraging the power of AI to not only improve efficiency and productivity, but to optimize the entire experience on behalf of brands selling worldwide.
Stay tuned as Flowspace continues to develop its FlowspaceAI offerings, or get in touch to find out how you can advance your brand with the application of FlowspaceAI.
Written By:
Allison Champion
Allison Champion leads marketing communication at Flowspace, where she works to develop content that addresses the unique challenges facing modern brands in omnichannel eCommerce. She has more than a decade of experience in content development and marketing.
