Flowspace Wins Excellence in Customer Service Award

Frank Garcia
2 min read
April 12, 2022

Flowspace is proud to be named Organization of the Year in the 2022 Excellence in Customer Service Awards presented by Business Intelligence Group. 

The Excellence in Customer Service Awards celebrate companies that are winning by supporting their own customers and developing the tools to help others find success, achieving superior performance in the past year.

Communication with 3PLs and warehouse operators is notoriously challenging, and the Flowspace Customer Success team, led by Director Asheley Griffin, alleviates that burden for brand operators. The team works on the merchant’s behalf, guiding and resolving fulfillment-related workflows, directly with the warehouse managers.

Because Flowspace software provides real-time visibility into orders, inventory, and shipment status across every fulfillment location, Flowspace can provide its customers with the most up-to-date status information, while alerting the warehouse operators to exactly what needs to be updated or completed. 

By providing Flowspace customers with accurate information and solutions, merchants are able to provide their end-customers with real-time updates around the status of their orders, increasing overall satisfaction for both merchants and consumers alike.

Under Griffin’s leadership, the Customer Success team regularly sees CSAT scores as high as 98 (industry average is 78) and maintains a requester wait time (RWT) of less than two hours. As Flowspace order volume continues to increase, ticket to order ratio is decreasing, thanks to the quality of support provided by the team.

The consistently excellent service provided by the Customer Success team is a significant part of what makes Flowspace an outstanding fulfillment provider, and the company is thrilled their work is being honored with this award.

Speak to a fulfillment consultant today to find out how Flowspace and its outstanding teams can support your brand.

 

About Business Intelligence Group www.bintelligence.com 

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.