A record number of consumers are expected to shop during the Thanksgiving holiday weekend — about 8 million more than last year, according to NRF — ready to spend an estimated $260 billion on ecommerce purchases alone.
These shoppers are expecting a consistently jolly experience at every touchpoint, online and in-stores, and with consumers expected to allocate approximately 65 percent of holiday spend online and 35 percent in stores per Deloitte, brands need to offer an ideal omnichannel experience that builds trust and loyalty.
This holiday season, ensure you make it onto your customers’ Nice Lists with best-in-class support and service from Flowspace. Here’s how:
Visibility
Peak season management is made simple with Flowspace, as you’ll gain access to real-time order and inventory visibility across all channels, centralized in a single dashboard. Our OmniFlow software allows sellers to integrate partners and programs such as Netsuite to view cross-channel orders, shipments, and fulfillment in one place.
High-stress holidays have customers everywhere anxious to receive their online orders. Real-time order tracking across delivery stages empowers customer success teams with the information they need to respond to requests – or better yet, proactively communicate updates – reducing “Where is my order?” inquiries and freeing up your team’s time and bandwidth.
Returns
Heightened consumer expectations won’t dissipate come December 26. Part of offering an ideal customer experience means offering an easy solution to handle the inevitable influx of post-Christmas returns.
Flowspace partners with a number of returns platforms, including Happy Returns, Loop Returns, Narvar, ReturnLogic, and Returnly to make your returns program as turnkey as possible. We make it easy for you, and for your customers.
Customer Support
It’s the busiest time of the year for brands and retail organizations, and the award-winning Flowspace Customer Success team is here to help keep fulfillment operations moving on your behalf.
Communication with 3PLs and warehouse operators is notoriously challenging, particularly during peak seasons. Our Customer Success team alleviates that burden, working on your behalf to guide and resolve fulfillment-related workflows directly with the warehouse managers.
Our CS team is committed to providing a consistently excellent level of service – the team maintains a requester wait time (RWT) of less than two hours, and regularly sees CSAT scores as high as 98, well above the industry average of 78.
Armed with accurate information and solutions from CS, you are better equipped to provide your end-customers with real-time updates around the status of their orders, increasing overall satisfaction for both merchants and consumers alike.
The holiday shopping season is well underway. What are you waiting for? Get in touch with a fulfillment consultant today.
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