Smarter sales channel integrations

We’re introducing an updated Channel Integrations experience that makes it easier to spot, understand, and resolve order issues from connected sales channels like Amazon and Shopify—all directly in the Flowspace platform.

You can now clearly see what’s preventing orders from moving forward and what to do next, with AI-generated suggestions to help guide resolution.

A new dashboard brings issues and recommended actions into one view, while expanded filtering, centralized SKU mappings, and new self-service tools help you resolve common problems without opening a support ticket.

See what needs attention first

The new Channel Integrations Dashboard gives brands an at-a-glance view of order health across connected sales channels—including Shopify and Amazon—as well as supported EDI integrations.

Summary tiles highlight issues such as invalid SKU mappings, invalid addresses, and orders awaiting inventory. Brands can view everything together or filter to a specific integration, then click directly into the affected orders.

Brands managing retail or dropship orders through EDI can also identify order blockers and use available self-service tools to help move affected orders toward fulfillment.

The Orders view also includes expanded filtering by status, SKU, integration, blocker type, dates, and more, making it easier to find exactly which orders need review.

Understand why an order is blocked

A redesigned Order Detail page makes it easier to see what is preventing an order from moving forward.

It includes clear validation checks for shipping addresses, SKU setup, inventory availability, and carrier requirements. If something needs attention, the page explains the issue and, where possible, provides an action to resolve it directly.

For example, brands can map an unmapped SKU, correct certain setup issues, or follow a direct link back to the sales channel to fix an address.

AI-powered recommendations help identify the next step

The new Dashboard also uses AI-generated recommendations to help brands resolve common order issues faster.

For certain issues, Flowspace can suggest a specific action—such as matching an integration SKU to the appropriate Flowspace SKU or recommending a fulfillment start date. Brands review the recommendation before accepting it, and approved fixes can be applied across all affected orders at once.

More self-service tools in one place

The release also adds several tools designed to simplify day-to-day order management:

• Centralized SKU mappings: Manage integration-to-Flowspace SKU mappings in one dedicated area.
• Bulk retry: Re-check multiple eligible orders after the underlying issue has been corrected.
• Clearer fulfillment status: Orders fulfilled outside Flowspace are now identified correctly instead of appearing as errors.
• Self-service reporting: Filter and export Channel Integration order data without requesting a custom report.

Resolve issues faster, with less back-and-forth

Channel Integrations now gives brands a clearer path to resolving issues that prevent orders from connected sales channels like Shopify and Amazon from becoming fulfillment orders in Flowspace.

Teams can see what’s blocking those orders, understand which orders are affected, and resolve many common issues directly in Flowspace so orders can move forward to fulfillment.

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