Peak season shopping will drive more than $1 TRILLION in spend this year. Is your brand prepared to make the most of the rush?
With an optimized fulfillment network and software from Flowspace, buzzy DTC pet food brand Sundays was able to reduce shipping costs by half before heading into the busy holiday season, improving both customer satisfaction and the brand’s bottom line. Here’s how they did it.
Background
Sundays is a subscription-based dog food company made from the healthiest ingredients. With a recent $10 million investment from VCs and celebrities including Ryan Reynolds, Orlando Bloom, and the founders of Sweetgreen, Glossier, and Away, the brand is taking off with pet parents across the country.
When Kelsey Chabolla, Sundays’ Director of Logistics and Supply Chain, joined the company, the brand was working with a single, local 3PL for nationwide orders. Shipping costs were astronomical, and her first order of business was finding a new fulfillment provider that could reduce costs and improve time-to-delivery.
Challenge
Sundays was in need of a fulfillment provider that could help Sundays accomplish three main goals:
1. Reduce shipping costs
2. Offer 2-day or faster delivery to customers
3. Provide a single, consolidated view of inventory that offers flexibility and control over the opaque fulfillment process
Solution
The brand turned to Flowspace for its vast network of fulfillment centers, fast and reliable delivery times, real-time inventory visibility, and award-winning customer service to help onboard and manage warehouse partners.
“I evaluated 20 different 3PLs and competitors before choosing Flowspace. Flowspace’s network optimization model showed us exactly what regions our inventory needed to be in order to fulfill products closest to our end customer for optimal cost and transit savings.” – Kelsey Chabolla, Director of Logistics & Supply Chain, Sundays for Dogs
Results
With 33M sq feet of fulfillment space across more than 130 locations, Flowspace’s nationwide network empowers Sundays to store and fulfill products closest to its end consumer, reducing both delivery times and shipping costs.
Since switching to fulfillment with Flowspace, Sundays has reduced shipping costs by more than 50% as it grows at a double-digit rate month after month.
Flowspace operates as an extension of Chabolla’s team, and the transition to Flowspace fulfillment locations was quick and seamless thanks to dedicated solutions and customer support teams.
“We were able to get our first, second, and third warehouse locations set up in one week, each time. I have been in logistics for years and that is incredibly fast. My team also raved about how amazing and responsive our Flowspace customer support representative has been.” – Kelsey Chabolla
Even with multiple fulfillment locations, Kelsey is able to access order data, monitor inventory, and book freight, all within a single dashboard thanks to Flowspace software, saving time and maximizing efficiency.
“If you can’t login to one centralized location and see your supply chain from a birds eye view, you are wasting time and money. Flowspace is the future and relying on a single vendor is a thing of the past.” – Kelsey Chabolla
The time to set your brand up for peak season success is now. Get in touch with a fulfillment consultant today to find out how Flowspace can help you reduce costs and scale your business.
Written By:
Allison Champion
Allison Champion leads marketing communication at Flowspace, where she works to develop content that addresses the unique challenges facing modern brands in omnichannel eCommerce. She has more than a decade of experience in content development and marketing.
