Fulfillment Freedom Fund Terms and Conditions

Program Terms and Conditions

Last updated: July 17, 2026

1. Sponsor

The Fulfillment Freedom Fund (the "Program") is offered by Flowspace, Inc. ("Flowspace," "we," "us"), with offices at 660 Baker Street, Suite 210, Costa Mesa, California 92626. The Program is a commercial transition support program. It is not an investment product, a loan, a grant, or a sweepstakes, and no payment or purchase is required to apply.

2. Program Period

Applications are open from the date this page is first published until 11:59 p.m. Pacific Time on September 30, 2026. Flowspace may extend, pause, or close the application window at any time. Applications received after the close date may be considered for a future cohort.

3. Who May Apply

The Program is open to businesses that meet all of the following criteria at the time of application: (a) the business fulfills an average of at least 1,000 orders per month; (b) the business currently uses another third-party logistics provider, self-fulfills its orders, or operates under a warehouse lease; (c) the business is organized and operating in the United States; (d) the business is not currently a Flowspace fulfillment customer; and (e) the business’s products are eligible for storage and fulfillment in the Flowspace network and do not include goods that Flowspace prohibits for regulatory, hazard, or safety reasons, with product eligibility confirmed during onboarding. Flowspace may request documentation to verify eligibility, including order volume records and current fulfillment or lease agreements.

By submitting an application, the applying business represents that all information and documentation it submits to Flowspace in connection with the Program is true, accurate, and complete.

4. Fund Amounts

The maximum fund amount a brand may receive is based on the brand’s verified average monthly order volume, as follows:

Average monthly order volume is measured over the three (3) most recent calendar months preceding the application and must be supported by documentation. The stated amounts are maximums; the amount approved for any accepted brand will be confirmed in writing before execution of the service agreement and may be lower than the maximum for the applicable tier.

5. What the Fund Covers

Approved fund amounts may be applied toward the following documented costs of switching to Flowspace: (a) early termination or contract buyout fees charged by the brand’s current third-party logistics provider or warehouse landlord; (b) integration and implementation costs; (c) inventory transfer expenses; (d) Flowspace service fees incurred during the brand’s first ninety (90) days as a Flowspace customer; and (e) other documented switching costs that Flowspace approves in writing, in each case incurred during the brand’s transition to Flowspace or its first ninety (90) days as a Flowspace customer. Before execution of the service agreement, Flowspace and the brand will agree in writing on a transition cost budget detailing the estimated eligible costs under this Section. The approved fund amount will not exceed the lesser of the agreed transition cost budget or the maximum for the brand’s applicable tier under Section 4. Costs included in the transition cost budget must be evidenced by invoices, contracts, or receipts from unaffiliated third parties, and Flowspace may verify any cost directly with the issuing party. Within thirty (30) days of Flowspace’s first receipt of the brand’s inventory at a Flowspace facility, the brand must provide proof of payment for costs included in the transition cost budget. The fund amount will be based only on costs for which satisfactory proof of payment is provided within this period. Costs for which proof of payment is not provided within thirty (30) days are excluded, and the fund amount and installments will be recalculated accordingly. If no proof of payment is provided within this period, Flowspace may suspend or cancel the brand’s credits under this Program. By submitting cost documentation, the brand certifies that each cost is genuine, was actually incurred and paid, reflects fair market value, and has not been and will not be reimbursed by any other source. If the total actual documented costs are less than the approved fund amount, the fund amount will be reduced to equal the total actual documented costs, and installments will be recalculated accordingly. Flowspace determines in its reasonable discretion whether a submitted cost is eligible.

6. How Amounts Are Provided

The approved fund amount is applied as credits against the accepted brand’s Flowspace invoices in twelve (12) equal monthly installments. Installments begin on the first full billing cycle after the Onboarding Period (as defined in the applicable service agreement) and continue monthly thereafter. Credits will not be applied during the Onboarding Period. Credits will not begin until the brand provides proof of payment as required by Section 5; if proof of payment is provided before the end of the Onboarding Period, installments will begin on the first full billing cycle after the Onboarding Period ends. Any installment for a billing cycle that passes before proof of payment is provided is forfeited. No cash payments are made under the Program. Credits have no cash value, are not transferable, and may not be redeemed or exchanged for cash. If the brand’s services terminate before all installments have been applied, unapplied installments are forfeited, and the brand's repayment obligations, if any, are as set forth in Section 8. Credits not applied by the end of the brand’s initial term expire, unless Flowspace agrees otherwise in writing.

7. Application and Selection

Applying to the Program does not guarantee acceptance. Flowspace selects a limited cohort of accepted brands based on fit, including order volume, sales channels, vertical, geography, and implementation scope. Flowspace may decline any application in its sole discretion without obligation to provide a reason and may consider declined applicants for future cohorts. Selection decisions are final. Acceptance is contingent on confirmation of product eligibility during onboarding. Nothing in these Terms and Conditions or in any Program marketing materials constitutes an offer or creates any binding obligation on Flowspace. The Program is an invitation to apply only. Meeting the eligibility criteria does not entitle any applicant to acceptance. Applicants should not terminate existing fulfillment arrangements, incur switching costs, or take any other action in reliance on the Program or any communication from Flowspace. No binding obligation arises until the applicant and Flowspace have fully executed all required agreements. Flowspace is not liable for any costs, losses, or damages arising from any action taken before full execution of all required agreements.

8. Fifteen (15) Month Commitment and Repayment

Acceptance into the Program is conditioned on the brand entering into a service agreement and order form with Flowspace with an initial term of at least fifteen (15) months and a minimum monthly spend commitment. The specific rates, minimum monthly spend amount, and other terms and conditions applicable to each accepted brand will be determined by Flowspace and set forth in the brand’s agreements with Flowspace. If a brand terminates its Flowspace services before the end of that initial term other than for Flowspace’s uncured material breach, the brand will repay the full amount of all fund credits already applied to the brand’s invoices. The same repayment obligation applies if Flowspace terminates the brand’s services due to the brand’s uncured material breach of the service agreement. If Flowspace terminates the brand’s services for any other reason, no repayment is owed. Unapplied installments are forfeited upon any termination. This repayment obligation is in addition to, and not in lieu of, any other amounts the brand may owe under the service agreement, including minimum spend obligations. Repayment terms, including timing and method, are governed by the applicable service agreement and promotional addendum.

9. Accuracy; Forfeiture for Misrepresentation

If Flowspace determines that a brand obtained or attempted to obtain any Program benefit through fraud, misrepresentation, or materially inaccurate information or documentation, Flowspace may decline or revoke acceptance, cancel or reverse unused credits, and recover the value of credits already applied, in addition to any other available remedies. This Section survives the end of the Program and of the brand’s participation.

10. Network Optimization Analysis

Every brand that submits a complete application receives a complimentary Network Optimization Analysis, delivered within approximately two (2) weeks of application. The analysis is an estimate based on information the brand provides and Flowspace’s network data. It is provided for informational purposes only, is not a guarantee of savings or performance, and creates no obligation for the brand or for Flowspace.

11. Savings Figures

Savings figures used in Program marketing materials, including approximate percentage savings, reflect the actual historical results of individual Flowspace customers. Results vary by brand, order volume, product characteristics, sales channels, and vertical. Past results of other customers do not guarantee any particular outcome for your business, and fund amounts under this Program are separate from, and not a promise of, any ongoing savings.

12. Changes to the Program

Flowspace may modify, suspend, or discontinue the Program, or these Terms and Conditions, at any time by posting an updated version to this page. Changes do not affect amounts already approved in writing for an accepted brand.

13. Limitation of Liability

To the maximum extent permitted by law, Flowspace’s total liability arising out of or relating to the Program (as distinct from services provided under a signed service agreement, which are governed by that agreement) will not exceed the fund amount approved in writing for the applicable brand, or one thousand dollars ($1,000) if no fund amount has been approved, and Flowspace will not be liable for indirect, incidental, consequential, special, or punitive damages in connection with the Program.

14. Taxes

Each accepted brand is solely responsible for any tax consequences of credits received under the Program and should consult its own tax advisor.

15. Privacy

Information submitted with an application is handled in accordance with the Flowspace Privacy Policy, available at www.flow.space/privacy. By applying, the brand consents to Flowspace using submitted information to evaluate the application and prepare the Network Optimization Analysis.

16. Dispute Resolution; Arbitration; Class Action Waiver

Any dispute arising out of or relating to the Program or these Terms and Conditions will be resolved exclusively by binding arbitration administered by the Judicial Arbitration and Mediation Services (JAMS) pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, if applicable, or otherwise its Comprehensive Arbitration Rules and Procedures, before a single arbitrator in Los Angeles, California, and judgment on the award may be entered in any court of competent jurisdiction. Before commencing arbitration, the initiating party must send a detailed Notice of Dispute by certified mail to the other party, and the parties must engage in good faith negotiation for at least thirty (30) days; if unresolved, either party may commence arbitration. Each party bears its own costs and attorneys’ fees, unless the arbitrator determines that a claim is frivolous or brought in bad faith, in which case the arbitrator may require the filing party to pay all arbitration costs and attorneys’ fees. These Terms and Conditions are governed by the Federal Arbitration Act and California law. YOU AND FLOWSPACE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property or confidential information. To the fullest extent permitted by law, each party waives its right to a trial by jury, and any claim arising out of or relating to the Program must be brought within one (1) year after the claim arose or it is barred.

17. General

If any provision of these Terms and Conditions is held unenforceable, the remaining provisions remain in effect. The Program may not be combined with any other Flowspace promotion, discount, or incentive program unless Flowspace approves the combination in writing. A brand’s rights and benefits under the Program are not assignable or transferable without Flowspace’s prior written consent. Flowspace’s failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or of any other provision. In the event of a conflict between these Terms and Conditions and a signed service agreement between Flowspace and an accepted brand, the signed service agreement controls. Sections 8, 9, 13, 14, 16, and this Section 17 survive the expiration, termination, or discontinuation of the Program and of any brand’s participation in the Program.

‍