Free Onboarding Terms and Conditions

Last Updated: February 4, 2026

The following terms and conditions (“Promotional Terms”) govern Flowspace, Inc.’s Free Onboarding Promotion (the “Promotion”). These Promotional Terms describe the terms, conditions, and limitations of the Promotion. Participation in this Promotion requires execution of a Flowspace Order Form and the Warehouse & Transportation Terms of Service (“Terms of Service”), which contain additional terms and conditions governing Customer’s use of Flowspace’s services, including but not limited to minimum monthly spend obligations, termination provisions, limitation of liability, binding arbitration, and class action waiver. In the event of any conflict between these Promotional Terms and the Order Form or Terms of Service, the Order Form shall control, followed by the Terms of Service, followed by these Promotional Terms.

1. Eligibility

To be eligible for this Promotion, Customer must satisfy all of the following requirements:

1.1 Customer must be a new Flowspace customer who has not previously entered into a services agreement with Flowspace. Entities under common ownership or control with an existing Flowspace customer are not eligible for this Promotion.

1.2 Customer must satisfy Flowspace’s standard credit approval process.

1.3 Customer must execute an Order Form with a minimum term of fifteen (15) months, a Minimum Monthly Spend (as defined in the Terms of Service), and minimum shipment volume and SKU requirements, each as determined by Flowspace based on Customer’s projected fulfillment needs. Flowspace reserves the right to establish minimum thresholds necessary to qualify for this Promotion. Such minimums shall be based on Customer’s projected fulfillment needs and shall be consistent with Flowspace’s standard, non-promotional rates and terms offered to similarly situated customers.

1.4 Customer’s Order Form must be fully executed by March 31, 2026.

1.5 Customer must initiate its first inbound shipment within thirty (30) days of onboarding completion.

1.6 Flowspace reserves the right to determine Customer’s eligibility for this Promotion and to decline participation by any Customer whose business model, operational requirements, or service needs are, in Flowspace’s reasonable judgment, incompatible with the scope of this Promotion or Flowspace’s standard service capabilities.

2. Promotional Benefits

Customers who satisfy the eligibility requirements in Section 1 shall receive the following benefits:

2.1 Complimentary EDI Setup

Customer’s first electronic data interchange (EDI) connection setup is included at no additional cost, provided that the EDI system is supported by Flowspace’s standard integration capabilities, as determined by Flowspace. This benefit is limited to one (1) EDI connection implemented during the initial onboarding period. Flowspace reserves the right to decline EDI integrations that fall outside Flowspace’s standard supported systems or that require custom development beyond Flowspace’s standard integration scope, as determined by Flowspace. Any such work, if Customer elects to proceed, shall be billable at Flowspace’s then-current rates. Excluded from this benefit are: (a) subsequent EDI connections; (b) ongoing EDI maintenance fees; (c) label generation fees; and (d) any EDI integrations requested after the initial onboarding period.

2.2 Complimentary ERP or Custom Integration Setup

One (1) enterprise resource planning (ERP) or custom integration setup is included at no additional cost, subject to Flowspace’s standard integration workflows as documented and agreed upon in a Statement of Work (SOW), and provided that the system is supported by Flowspace’s standard integration capabilities, as determined by Flowspace. Flowspace reserves the right to decline integrations that fall outside Flowspace’s standard supported systems or that require custom development beyond Flowspace’s standard integration scope, as determined by Flowspace. Any integration requirements beyond Flowspace’s standard scope, if Customer elects to proceed, shall be billable at Flowspace’s then-current rates. Excluded from this benefit are: (a) ongoing maintenance fees; (b) subsequent updates or modifications to integration workflows; and (c) any integrations requested after the initial onboarding period. In the event onboarding commences prior to execution of a Statement of Work, Flowspace’s standard integration scope and procedures shall apply, and Flowspace shall determine in its sole discretion which services fall within the complimentary benefit under this Section.

2.3 Waived Inbound Fees

Standard receiving fees incurred during the initial onboarding period are waived. The “initial onboarding period” means the ninety (90) day period beginning on the earlier of (a) the date Customer’s first inbound shipment is received at a Flowspace facility, or (b) the expected inbound date listed on the Order Form. “Standard receiving fees” means only those receiving fees expressly listed as standard receiving line items on Customer’s Order Form or SOW. Excluded from this benefit are: (i) rework; (ii) labeling; (iii) kitting; (iv) damages; (v) compliance remediation; (vi) non-standard handling; and (vii) any other services not expressly included in the applicable SOW. For the avoidance of doubt, the “initial onboarding period” as defined in this Section 2.3 is separate from and runs independently of the “Onboarding Period” as defined in Section 1(b) of the Terms of Service. In the event onboarding commences prior to execution of a Statement of Work, Flowspace shall determine in its sole discretion which inbound receiving services fall within the scope of this benefit.

2.4 Complimentary Freight Shipment

Customer’s first inbound freight shipment is included at no additional cost. This benefit requires use of Flowspace’s freight services and is limited to a single domestic shipment under one (1) bill of lading. Excluded from this benefit are: (a) expedited shipping; (b) international shipments; and (c) special handling services, unless otherwise approved in writing by Flowspace.

3. Promotional Limits

3.1 The combined maximum value of waived inbound fees (Section 2.3) and the complimentary freight shipment (Section 2.4) shall not exceed Twenty-Five Thousand Dollars ($25,000) USD.

3.2 The combined overall promotional value of all benefits under this Promotion shall not exceed Forty Thousand Dollars ($40,000) USD.

3.3 The value of each promotional benefit shall be calculated based on Flowspace’s then-current standard rates.

3.4 Once either cap set forth in Sections 3.1 or 3.2 is reached, Customer shall be responsible for all applicable fees at Flowspace’s then-current rates.‍

4. Active Service Requirement and Credit Structure

4.1 Customer shall be invoiced at Flowspace’s standard rates for all services rendered.

4.2 Customer must maintain ninety (90) consecutive days of active service beginning on day ninety-one (91) of the Agreement, consistent with Section 1(b) of the Terms of Service. For purposes of this Promotion, “active service” means Customer’s actual monthly fees and charges have met or exceeded the Minimum Monthly Spend (as defined in Section 1(b) of the Terms of Service) for each calendar month during the ninety (90) consecutive day period, and Customer has paid all amounts due in accordance with the payment terms set forth in Section 5 of the Terms of Service.

4.3 Promotional credits representing the value of qualifying promotional benefits (subject to the caps in Section 3) shall be issued to Customer’s account on the first day of the calendar month following satisfaction of the ninety (90) day active service requirement.

4.4 If Customer fails to satisfy the active service requirement within one hundred eighty (180) days of day ninety-one (91) of the Agreement, Customer forfeits any right to promotional credits under this Promotion.

4.5 Promotional credits issued under this Promotion represent the value of qualifying promotional benefits for which Customer was invoiced at standard rates during the onboarding period. Credits shall be applied against Customer’s outstanding or future Flowspace invoices until fully exhausted. Credits have no cash value, are non-refundable, non-transferable, and may not be redeemed for cash. All unused credits shall be forfeited immediately upon termination of Customer’s Agreement with Flowspace for any reason. Flowspace shall have no obligation to reinstate, extend, or compensate Customer for any forfeited credits.

5. Early Termination

5.1 In addition to any other rights and remedies set forth in the Order Form and Terms of Service, if (i) Customer terminates the Agreement without cause, or (ii) Flowspace terminates the Agreement for cause pursuant to Section 3(f) of the Terms of Service, in either case within fifteen (15) months of the Order Form effective date, Customer shall reimburse Flowspace for the value of all promotional benefits received under this Promotion, including any credits already issued to Customer’s account. Such amounts shall be immediately due and payable upon termination. For the avoidance of doubt, this reimbursement obligation shall not apply if (a) Customer terminates the Agreement for cause pursuant to Section 3(e) of the Terms of Service, or (b) Flowspace terminates the Agreement without cause pursuant to Section 3(c) of the Terms of Service.

6. General Terms

6.1 This Promotion is non-transferable and may not be combined with any other promotions or discounts unless explicitly approved in writing by Flowspace.

6.2 Flowspace reserves the right to modify, suspend, or terminate this Promotion at any time. Any such modification, suspension, or termination shall not affect Customers who have already executed an Order Form expressly referencing this Promotion prior to the date of such change, including any Customer who has begun but not yet completed the active service requirement under Section 4.2. Such Customers shall remain eligible for promotional credits in accordance with the terms in effect at the time their Order Form was executed.

6.3 These Promotional Terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising under or relating to this Promotion shall be resolved in accordance with the dispute resolution provisions of Customer’s Agreement with Flowspace.

6.4 The specific rates, fees, and Minimum Monthly Spend applicable to Customer’s account shall be set forth in Customer’s Order Form. Nothing in these Promotional Terms constitutes a guarantee of specific pricing, and all rates are subject to the terms of Customer’s Order Form and the Terms of Service.

6.5 These Promotional Terms constitute an offer by Flowspace that is contingent upon Customer’s execution of an Order Form and the Terms of Service. No binding agreement with respect to this Promotion shall exist until Customer has executed both documents. Flowspace reserves the right to withdraw this offer at any time prior to execution of an Order Form.

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