In order to file a carrier claim on an order where Flowspace handled the transportation, select the outbound on which you would like to file the claim. Select “Order Actions” in the top right corner then select “File Carrier Claim.” Provide the requested information on the next screen and we will handle the claim submission. As the status of the carrier claim progresses, the carrier claim tag will be updated. You are able to filter the outbound order pages to see orders that have a carrier claim requested and view the claim status.
Written By:
Allison Champion
Allison Champion leads marketing communication at Flowspace, where she works to develop content that addresses the unique challenges facing modern brands in omnichannel eCommerce. She has more than a decade of experience in content development and marketing.